General Questions
Q:
What is DeepKnowledge?
A: Deep Knowledge™ is a full-fledged online content search, discovery and retrieval platform powered by DeepKnowledge™’ online portal technology and Deep Web Technologies’ Explorit™ Federated Search.
Q:
What is federated search?
A: Federated search is the technology of simultaneously searching multiple content sources from one search form and aggregating the results into a single results page. Federated search engines sometimes perform additional functions such as removing duplicates from the results lists and ranking documents against one another.
Q:
How does federated search work?
A: The federated search engine takes the user's search query, transforms the search terms to match each content source's requirements, and submits the query to each of the sources simultaneously. When the search results come back from each of the sources, the federated search engine merges them together, modifying the look and feel of each of the result pages to have a single look and feel.
Q:
What is "Request a resource"?
A:"Request a resource" is a service whereby a user can borrow books or receive photocopies of documents that are owned by another library.
"Request a resource" on DeepKnowledge can help you find books and articles that are not available on your institution’s portal and borrow from libraries across the globe.
Q:
How can I use "Request a resource" on DeepKnowledge?
A: "Request a resource" are optional for your institution, if it is active for your institution, "Request a resource" link will show up on the Main menu of the portal. Fill out the form, click submit and a library administrator will respond to your request. You will also receive an email whenever there is an update with the status of your request.
Q:
How can I register?
A:
To register:
1. Click the Register Button
2. Complete the registration form
3. Click the Create Account button
Q:
What is a security token?
A:
Security token is a unique identification code for each institution automatically generated by the system. If it is required on the registration for your institution, please make sure you get it from your librarian before registration.
Q:
Who will provide the security token?
A: Security token will be provided to you by your library administrator.
Q:
Why is the Security token textbox in the registration form disabled?
A: This means that there is no need to provide the security token in the form.
Q:
Why is the Institution field in the registration form empty? It shows up as a required field, can I leave this empty?
A: This means that your Institution doesn’t have an entity. If it is empty, Yes, you can leave this empty.
Q:
Why is my email not being registered?
A:
There are a number of reasons why your email cannot be registered:
1. The email address you are trying to register is already in use by another user.
Use a different email address instead.
2. The email domain you have provided is not a valid domain associated with your institution.
Ask your library administrator for a list of valid domains listed for your institution.
3. The email you are trying to register is already in the system but was not activated.
You can activate your email address by clicking the activation link sent to your email address when you registered.
Q:
Can I use my personal email address to register?
A: Yes, if the email domain of your email address is listed on the valid domains for your institution. Ask your library administrator if your email domain is listed.
Q:
How can I activate my account?
A: After registration, an activation email will be sent to the email address that you registered with us. To activate your account, click the activation link enclosed in the email.
Q:
I did not receive an activation email, what do I do?
A:
Make sure you have typed the email address correctly when you register. Check your Spam filter settings and look through your Junk emails folder. If the activation email is not there, you can resend an activation link anytime by clicking the Difficulties logging-in? link on the login page:
• Enter your registered email address
• Click the "Send Activation" button.
Q:
Can I change my password?
A:
Yes you can. Once logged in, Click Profile and fill out the Reset Password form.
Q:
How can I recover my password?
A:
You can recover your password by sending it to your registered email address:
• Click the Difficulties logging-in? link on the login page
• Enter your registered email address
• Click Retrieve my password
Q:
What happens when I accidentally closed the browser while logged in?
A:
The system is flexible enough to allow you to continue your session even if you close your browser (Internet Explorer, Firefox, Google chrome...), simply open your browser again and go to your library portal as usual and you will notice that you are still logged-in.
Q:
I am not receiving any email from the portal.
A:
You may need to add the address noreply@deep-knowledge.net, to your "safe-list", "white-list", or address book to ensure the emails do not "bounce off" of any filters in place by your Internet Service Provider.
Q:
What if I have a question that isn't answered here?
A:
If your question is still not answered, please call our Customer Support and ask to speak to someone about DeepKnowledge or send us an email at: support@techknowledge.me
For Library Administrators
Q:
I don’t like the design of the portal, Is it possible to change it?
A: We can only change the skin of the portal but not fully customize it to your preference. There are 5 skins to choose from: Government , Academic , Medical , Pharmaceutical and Corporate.
For samples of available skins, or requests to change skin, please contact support@techknowledge.ae .
Q:
What are the things that can be customized for our institution?
A: You can take advantage of the following sections to meet your institution’s needs:
1. Your own domain
2. Portal Title
3. Institution logo
4. Sliding Images
5. News
6. Quick Links
7. Announcement s
8. Photo Galleries
Q:
How can we get a trial?
A: To request a trial, please contact sales@techknowledge.ae
Q:
How long does it take to activate my DeepKnowledge trial?
A:It will only take 15 minutes to activate your trial upon receipt of the request.
Q:
How long is my DeepKnowledge trial?
A: We are giving 30 days trial to the portal.
Q:
If my trial has expired, what is the next step?
A: After 30 days of trial, you can either continue with the subscription or let the trial expire. Your url then will be deactivated.
Q:
Is there a limit in the number of products to trial in the portal?
A: There is no limit.
Q:
Our institution is on a Manual activation mode on Registration, what does it mean and how do I activate Users?
A:
On a manual activation mode, you will receive an email informing that a new user has registered in the portal. The user will not be able to use the portal until you activate his/her account. You can activate this user by clicking the activation link enclosed in the email or by logging in to your admin account and activate through the user management section. Once activated, user will get notified by email together with the credentials and instructions on how to access the portal.
Q:
What if I have a question that isn't answered here?
A:
If your question is still not answered, please call our Customer Support and ask to speak to someone about DeepKnowledge or send us an email at: support@techknowledge.me