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Customer Satisfaction

This is the Central Medical Library; Royal Hospital (CML-RH) User Satisfaction Survey intended solely to find out your satisfaction rate with the library's services and facilities. Kindly fill this survey; your response would be used to improve CML-RH services to meet your information needs. (Last updated January 2009)


Job/Position/Title:
 
Dept./Institution/Specialty:  

1- Visits at the CML-RH building (physically):
Never (why)

2- Reasons for visiting the CML-RH building, mainly to:



Other (please specify):

3- Visits at the CML-RH homepage (on the web):
Never (why)  

4- Reasons visiting CML-RH web page; mainly to:
 
Others (Please specify):

5- I do not use CML-RH services and resources because:



Other (please specify):

6- Please rate the degree of satisfaction (1= never used, 2= low satisfaction, 5= high satisfaction):

CML-RH Circulation (where library items are borrowed):
a- Interpersonal skills (courtesy, approachability...)
 
 
b- Professional skills (knowledge, ability to find items...)
 
 

CML-RH Reference Librarian's help (where I get professional help to search for information):

c- Interpersonal skills (courtesy, approachability...)		  
 
d- Professional skills (knowledge, ability to find information...)  
 
e- Classes given by Reference Librarian  
 
f- Web-based CML-RH Tutorials  
 

7- Suggestions/comments:
 



 


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