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Customer Satisfaction
This is the Central Medical Library; Royal Hospital (CML-RH) User Satisfaction Survey intended solely to find out your satisfaction rate with the library's services and facilities. Kindly fill this survey; your response would be used to improve CML-RH services to meet your information needs. (Last updated January 2009)
Job/Position/Title:
Dept./Institution/Specialty:
1-
Visits at the CML-RH building (physically):
Daily
Weekly
Monthly
Few times a year
Never (why)
2-
Reasons for visiting the CML-RH building, mainly to:
Study from library resources
Use e-mail facilities
Borrow/Return printed hard-copy items
Study from my own resources
Other (please specify):
3-
Visits at the CML-RH homepage (on the web):
Daily
Weekly
Monthly
Few times a year
Never (why)
4-
Reasons visiting CML-RH web page; mainly to:
Search information
Search databases such as Medline, etc..
Access e-journals
Others (Please specify):
5-
I do not use CML-RH services and resources because:
I have no need for it
using the library resources seems complicated
I have no time and I am very busy
I only use the internet (ex. Google) to get information
Other (please specify):
6-
Please rate the degree of satisfaction (
1
= never used,
2
= low satisfaction,
5
= high satisfaction):
CML-RH Circulation (where library items are borrowed):
a- Interpersonal skills (courtesy, approachability...)
1
2
3
4
5
b- Professional skills (knowledge, ability to find items...)
1
2
3
4
5
CML-RH Reference Librarian's help (where I get professional help to search for information):
c- Interpersonal skills (courtesy, approachability...)
1
2
3
4
5
d- Professional skills (knowledge, ability to find information...)
1
2
3
4
5
e- Classes given by Reference Librarian
1
2
3
4
5
f- Web-based CML-RH Tutorials
1
2
3
4
5
7-
Suggestions/comments:
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